FAQ

What experience do you have with application packaging?

Our packaging experience has been acquired by providing high quality application for customers ranging from SME's and multinationals and across all industry sectors.

Depending on the site, we provide varied services. We can provide high calibre "off-site" application packages and we can also provide "on-site" services. Apart from the actual packaging, we can also assist to provide consultation to kick start Application related projects,

What type of applications can you package?

We work on varied types of application and our team can work on any file type and convert into the desired working application. This can be a vendor type, in-house or even if it is in a non- installer form, our team will get your work done in no time and turn it into a Microsoft Installer, MSIX, Intune or virtualized application.

Packages are provided, wrapped in a simple standardised distributable form to use with the deployment tool of your choice and offer completely silent installation with no user intervention.

What information will you need to package applications?

The more we know, the better we work. To ease the difficulties and get the required material, we have designed a special template for this purpose which you can use to speed up the discovery phase.

Cloud9 IT Solutions will be happy to assist with discovery as part of the service if desired.

Will I have to replace existing application packagers?

No. We work best in conjunction with your in-house team. It makes our work easier because they know your network better and are best placed to perform UAT. In case, there is no in-house package available, our company will get the whole task done on its own starting from discovery, testing tasks, deployment, and packaging of the software.

Is there a different cost based on application complexity?

No, not at all. All packages have one simple, ‘per-app’ cost. This helps to eliminate the risk of over-running your budget and as soon as your discovery phase is complete complexity is no longer a limiting factor.

How easy will it be to manage your packages?

We adhere to industry best practices while packaging applications.

Self-repair and removal – the built-in application features of our installers provide automatic issue resolution in the event of user changes. The MSI can sense even the slightest of file change and attempts to automatically fix it.

Clean un-install – this built-in feature lets you completely remove our applications at the reaches end of life of our product. This eliminates the chances of files or folders causing issues on the machine once an application is no longer required.